Brandon was really nice and helped me out choosing the right product and explaining the products really good!!

I have been going to the Central location for a while now. I have learned to avoid certain days because there is a certain employee there who’s hygiene is not a priority to them. Even with wearing a mask you can still smell him. I believe his name is Donnie. If I walk up to the door and see him in the store I will turn around and just come back another day so I don’t have to burn my nose.

But with the negative of that, there is positives. There’s 2 employees who are always great! Josh and Fred. Super helpful, friendly, and knowledgeable! They’re the reason I continue to visit this location.

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Hi, as i was leaving the store I overheard one of your employees talking about doing inappropriate stuff with children, i later asked a friend of mine who it might be and he said it’s Travis and that he’s known for doing this stuff. I will not be coming back to the store if you let people like this handle customers, he also had very bad personal hygiene.

Thought they overcharged me but it was my fault. Math error. They explained it and were very friendly.

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Great customer service. Very knowledgeable team. I got to tell you that one day my 18 year old daughter went in with me to purchase my husband a boxmod. I told the gentlemen blue, but my daughter jumps in and says “no” and goes over to the display and picked a different color. Needless to say I did not get the boxmod that day. I’m not complaining tho, the gentleman was very kind, professional and apologetic. Its good to know there are people out there that try to stick to the rules. The way he handled it was very professional.

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Super knowledgeable! Extremely friendly. Full of advice. Very helpful and kind. I was going to Up n Smoke because they have deals on juice that NO ONE can compare to. In fact, their 30ml bottles are 2 for $7 and that beats the comp BY A LANDSLIDE! But because I enjoy Josh’s company so much, I FAITHFULLY come here and LOYALLY buy my coils, mods, drip tips, and accessories. I even my juice from here occasionally just to show my support and continued patronage even though I know there is quality juice for less, just 2 miles away. That goes to show just how much of an influence Josh has on the customers and how amazing he is!!! If it were not for him, i would definitely take my business elsewhere and not think anything of it. I wish i had the name of the another rude employee that was unnecessarily mean, offensive, and abrasive. When i see him there (rather quiet, seemingly timid, MEDIUM height, average looking, sandy blonde haired white fella with an underdeveloped personality) and Josh is at the Jeffersontown store, i WALK OUT!!! He handles customers poorly and i cant believe he is actually even an employee there still. YUCK!!!

Amazing help in getting started in vaping. Everyone was helpful and nice. Showed me everything I needed to know and set up my product for me before I left. Thank you

I had a legitimate issue with a brand new battery that I bought from Vapor lab. My wife and I have been doing business with vapor lab for over four years. Previously bought three batteries of a different brand they continued to break down easily but we never complained. Bought this new battery and it worked great the first day but after that it was getting really hot when you would hit it. It was nowhere near as smooth and I tried numerous different wicks from different packages. Talked with a sales associate and he basically tried to give me a tutorial of how to Vape. I’ve been vaping for 10 years I told him I don’t need to be told how to Vape I think there’s something wrong with this battery.
He referred me to the manager which my wife and I both know. He briefly let me explain what my issue was and then took the battery to the back. I could hear him in the back hitting the battery or vaping it over and over again and then I can hear him coughing numerous times after vaping it. I was highly concerned about this especially with this being COVID-19. He brought it back to me and said man I don’t know what you’re trying to say there’s nothing wrong with this battery I was hitting it at 50 with no problems. I was a little blown away that he would be sucking and coughing around my battery with COVID-19 I had no idea he was going to do that. I tried to explain to him what my experience was with it I’ve been vaping for a long time and sometimes batteries can get shorts in them which caused them to act funny and I only Vape at 15 not 50. I asked him about the coughing how I heard him back there coughing after every hit He told me it’s because I’m not used to the nicotine and there was only 3 mg in it so that made no sense to me. Basically we were at a standstill Or a impasse and he was not interested at all at trying to understand what was going on with me and the battery. I told him I’ve never complainred I’ve never tried to return anything in four years and he did not care less. We spent hundreds and hundreds of dollars in there every month. Well I was a little setback and I felt like our business was not valuable to him at all. So I told him I guess I can take my business elsewhere and he said “ OK then see you later” I said OK and started walking to the door I was not being confrontational at that point at all and was just walking out. He smartly yelled from the back you have a nice day now OK.. I was like wow that’s how you treat somebody that’s done business with you for four years. I own my own business I am not a scammer or try to get things for free you could take one look at our account and tell we spend a lot of money in there.
Long story short I just go across the street to the other vapor shop where I know both of those gentleman very well. Buy the exact same battery and was no longer having the issues with it. So we compare the two batteries back to back the one I bought from you was hitting very harshly with the same bowl on top the new one was working great. And has been working great every sense for a week now. I wanted so badly to walk back into that store and throw that right in his face but I thought to myself it is not worth it. For one he’s going to start sucking coughing and blowing all over my battery and probably kill me with COVID-19. I’m being a little Sarcastic but you get my jest. You have completely lost my business over this though and it’s sad. You need to know how he treats people when they have issues. I understand about a return policy but when you have a customer that’s been there for four years and has never caused any problems and has always been faithful to your business there comes a time where you have to exhaust every option to try and understand what it is they are going through. I’ve literally bought at least 15 to 20 batteries from you guys over the years. When I say batteries I mean mods or e-cigs. I may not know the exact lingo.
I’ve been in the store in the past and seen him give other people nasty attitudes. I just wanted to make you all aware of my experience being a business owner myself I would want to know if my employees treated one of my customers that way.

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