Returns and Exchanges

Returns & Exchanges
The following items CANNOT be returned under any circumstances, period.

  • E-Liquid (purchased either in the starter kit or separately) – These products are a consumable goods and therefore it cannot be returned. Flavor of liquid is subjective based on individuals who are using it. Returning these items would be unsanitary for our facility.
  • Atomizers – These products are also consumable goods and therefore they cannot be returned.
  • Cartomizers – These products are disposable/consumable goods and therefore it cannot be returned.
  • Cartridges – These products are disposable/consumable goods and therefore it cannot be returned.
  • Drip Tips – Due to sanitary reasons, this product cannot be returned. Due to product design, these are very rarely faulty.

30 Day Product Exchange Policy:
In the event of a manufacturer defect; original packaging and included accessories can be exchanged for a replacement identical product only if accompanied by this receipt. Exchanges are processed and approved at the discretion of management. No exceptions. Limited Warranty (accessories) If within 30 days from the date of purchase, your (any battery unit only) fails due to a defect in material or workmanship, Vapor Lab (Premium eJuice USA, LLC) will replace it free of charge for a period not to exceed 30 days. This warranty applies only to the original purchaser, residing in the United States, and is not transferable. You will be asked to provide detailed information about the issue with the product.

All apparel sales are final.